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Have an Emergency? Call 203.943.0222

If my sewer lateral is clogged or needs repair, whose responsibility is that?

The sewer lateral that runs from the house to the sewer main is the homeowner's responsibility. The "Y" connection at the city sewer main is the responsibility of the WPCA. Information related to sanitary sewers is found in Chapter 91 Sewer, Public of the City Code

For assistance after hours, please contact Veolia at 203-943-0222

The team will make every effort to respond to the backup as quickly as possible

More information on reporting a sewer backup can be found here: How to Report a Sewer Backup

How do I report a sanitary sewer backup?

If you’re experiencing a sanitary sewer backup or a disruption in sewer service within your home, please contact the Customer Service Center at 203-854-3200 (Monday–Friday, 8 am - 4 pm). Visit the customer service center.

For assistance after hours, please contact Veolia at 203-943-0222

The team will make every effort to respond to the backup as quickly as possible

More information on reporting a sewer backup can be found here: How to Report a Sewer Backup